City of Charlottesville, VA Fire
|Chapter:||IV - General Administration|
|Subject:||Public Information Releases|
To establish the Fire Department policy concerning release of information to the public.
A. All members shall exhibit an attitude of helpfulness and concern toward interested persons making inquiries into Fire Department or City activities.
B. All members who receive inquiries as to the activities of the Fire Department or City shall use discretion and good judgment when answering such inquiries, taking into consideration the necessity for release of such information and the need of the Department and/or the City.
C. During emergency operations, the Incident Commander (IC) or (if position has been activated) the Public Information Officer (PIO) will answer questions and issue statements concerning the incident to the news media. Other members at the scene who receive questions and inquiries concerning the incident shall direct those interested persons to either the IC or (if activated) the PIO.
D. On a daily basis, the Fire Battalion Chief, or his/her designate, shall provide the news media with requested information regarding Fire Department activities.
E. Members who receive inquiries which seem to be controversial or of a sensitive nature regarding the activities of the Fire Department or the City shall refer those interested persons to their direct supervisor.
F. Officers and members who have had questions directed to them shall endeavor to answer those questions with factual information only. If the correct answer to a question is unknown, the said officer or member shall endeavor to either obtain the correct answer or direct the interested party to someone who can provide the proper information.
G. The Deputy Fire Chief shall be notified through channels of any controversial inquiries or complaints concerning Fire Department activities. H. For information requests concerning Albemarle County, the following procedure shall be followed:
l. Upon contact by media, give them details such as time, address, names of companies responding. For specific details refer media to the County Fire Chief in charge.
2. Inform media that if they cannot reach the company chief or other officer in charge to call back for additional information.
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