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City of Charlottesville, VA Fire Department
STANDARD OPERATING PROCEDURES


Organization

Chapter: IV - General Administration
Subject: Communications and Notifications
Code: 1-IV-18
Revised: 6-10-96

l8.0l PURPOSE

      To  establish  guidelines  for the smooth flow of notifications
      and communications.

l8.02 POLICY

      Proper  day-to-day  notification of key personnel shall be made
      in accordance  with  the  guidelines  established  within  this
      policy.

l8.03 SCOPE

      A.  Transitory  day-to-day communications and notifications are
          the main focus of this policy.
      B.  Communications    or    notifications    which    establish
          departmental policy shall be  handled  according  to  those
          procedures listed in Section l-I-3.

l8.04 INABILITY TO REPORT FOR WORK

      A.  When Fire Department members are unable to report for duty,
          they shall notify the Officer-In-Charge at the Headquarters
          Station  no  later  than  fifteen (l5) minutes prior to the
          time that the shift change is scheduled.
      B.  The Headquarters Officer-In-Charge will log the information
          and time of the call.
      C.  When members from Station #l are unable to report for duty,
          the  Headquarters   Officer-In-Charge   will   notify   the
          Officer-In-Charge at Station #l.

l8.05 SPRINKLER SYSTEM NOTIFICATION

      A.  The  Fire Alarm office, when notified of a sprinkler system
          which is out of service,  will  log  said  information  and
          notify the Officer-In-Charge on duty.
      B.  Once  the  sprinkler system is back in service and the Fire
          Alarm Office has been notified of this fact, the Dispatcher
          shall log this information and notify the Officer-In-Charge
          on duty.

l8.06 PUBLIC WORKS NOTIFICATION

      The  Dispatcher  will  log  the various communications from the
      Public Works  Department  (example:  street  closures,  out  of
      service  hydrants,  etc.) and will announce said communications
      over the radio system.

l8.07 FIRE INVESTIGATOR

      Requests  for  a  Fire  Investigator  shall  be  made as needed
      through the Fire Alarm Office.

l8.08 ENCODER FAILURE

      In  the  event of a failure of the Encoder Alerting System, the
      department  telephone  system  will  be  used  to  notify  Fire
      Stations of alarms.

l8.09 EQUIPMENT

      When  fire equipment is out of service, the Dispatcher will log
      this information and announce  it  over  the  department  radio
      system.   The  same shall be done when the equipment returns to
      service.

l8.l0 DISPATCH PROBLEMS

      A.  If  any problems arise concerning dispatch procedures, Fire
          Department  members  shall  notify  the  Personnel  Support
          Officer.
      B.  If  problems  arise  and  the  Personnel Support Officer is
          unavailable,  Fire  Department  members  shall  notify  the
          on-duty Fire Battalion Chief.
      C.  The  Fire  Battalion Chief shall assess the severity of any
          communications  problem  that  is  brought  to   his/   her
          attention,  and  if  the  Fire  Battalion Chief feels it is
          justified, shall notify the Personnel Support Officer.

Go BACK to Book One Contents page.

For Help using this system, send e-mail to:

Charles Werner (werner@ci.charlottesville.va.us)